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Find quick solutions and step-by-step guides organized by topic.
Profile & Account
Photo verification, editing your bio, changing account credentials, and privacy settings.
View 12 articles →Dating Features
How to use Compliments, SuperSwipe, Incognito Mode, Travel Mode, and Snooze Mode.
Explore features →Billing & Subscriptions
MG Premium perks, Boost packs, payment methods, refund requests, and managing store subscriptions.
View billing help →Safety & Security
Reporting suspicious behavior, blocking accounts, private detector, and digital wellness guidelines.
Safety centre →BFF & Community
Finding platonic friends, joining local group plans, and the BFF Ambassador program.
Explore BFF →Technical Troubleshooting
Login issues, fixing notification alerts, GPS location errors, and app update assistance.
Troubleshooting →Popular Topics
Frequently requested answers to help you get back to dating quickly.
With MG Dating Travel Mode (included in MG Premium), you can change your location to any city worldwide prior to arriving. Simply head to Settings > Location > Travel Mode and choose your destination city.
Photo verification is free and takes less than a minute. Tap the verification badge on your profile, mimic a brief pose for a selfie, and our AI plus human moderation team will verify your photos to grant your blue checkmark badge.
Subscriptions are managed directly through your App Store (Apple ID) or Google Play account. Open your device's Subscriptions settings, select MG Dating, and choose your preferred renewal or cancellation option.
If you encounter a suspicious profile, scroll to the bottom of their profile card and tap "Block & Report". Choose the reason for reporting. Our 24/7 Trust & Safety team investigates all reports promptly.
Open Settings in the app and toggle "Snooze Mode". You can pause your profile for 24 hours, 72 hours, a week, or indefinitely. Your existing matches and chats remain safe while your profile is hidden from new swipes.
Our dedicated support team is available 24/7. Click the Contact Us button below or visit our Contact Page to submit an inquiry ticket. We typically respond within 2-4 hours.
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