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Artificial intelligence and automation are starting to disrupt the way many businesses operate. AI tools and software solutions are being used for a variety of business purposes, from customer service to fraud detection and quality control. Many experts believe AI is a key driver of the future economy. However, there are concerns about the impact of AI on jobs. While some leaders are hesitant to use AI, others see the potential for growth with tech-savvy operational processes.

Automation refers to the use of mechanical, electrical or computerized devices and systems to perform tasks without human intervention. It is common in manufacturing settings and can be found in traffic signals, warehouses (picking, shipping and inventory), even car and plane engines. AI, on the other hand, involves using algorithms and machine learning to teach machines to perform a task. When combined with automation, it can create a smarter process that is faster and more accurate.

Some people think that AI will replace all jobs in the near future. The truth is that most jobs won’t be completely replaced, but rather reworked in different ways. AI can be used to replace repetitive, low-skill work that requires a high level of accuracy, like assembling electronics or processing medical records. It can also be used to help with higher-level decision-making and analytical work, such as planning and analyzing data. However, most of these roles will require an understanding of context and situational awareness that only a person can provide.

In the future, it may be possible for humans to work alongside AI in a hybrid model. For example, a knowledge worker might spend about one day of the week searching for information or looking up articles. The McKinsey Global Institute estimates that this could be done much more efficiently by an automated system. An AI tool that can read vast libraries of corporate information and quickly scan source material could save a lot of time for workers. Autonomous Agents It could also be a more scalable solution than hiring a team of human researchers to do the same job.

Generative AI is another area where automation and AI can work together. A generative AI tool can be programmed to read a text or video, understand the meaning and intent, and create or send the appropriate response. This type of automated workflow can help reduce the number of hours spent on simple repetitive tasks, freeing up time for employees to focus on more complex, value-added tasks.

Consider a real estate agent who spends two to three hours writing each listing for a property. With a generative AI tool, she can input some basic keywords and information into the program and have it spit out a first draft in about two minutes. She can then edit it in about 10 minutes. This frees up her time for more important tasks with customers and prospects.